CrossX Media, a brand of Imaginary Droplet, is a content post-production service provider working with content creators and businesses globally. We are committed to protecting your privacy and handling your data responsibly.

1. Information We Collect

We may collect the following types of information:

• Client Information: Name, email address, contact details, and business information.

• Project Data: Content files, media assets, and materials provided by clients for editing and post-production.

• Usage Data: Technical data such as IP address, device type, and interaction with our website or services.
  

2. How We Use Your Information

We use your data to:

• Deliver content editing and post-production services

• Communicate regarding projects, revisions, and updates

• Manage client relationships and provide support

• Improve our services and workflows
  

3. Data Processing Role

CrossX Media acts as a data processor when handling client-provided content and data, processing it strictly based on client instructions.

4. Data Sharing and Disclosure

We do not sell or rent personal data. We may share data:

• With trusted service providers (e.g., cloud storage, communication tools) strictly for service delivery

• When required by law or legal obligation
  

5. Data Security

We implement reasonable safeguards to protect client data, including secure storage and controlled access to project files.

6. Data Retention

We retain project data only as long as necessary to complete services or as agreed with the client, after which it may be deleted or archived.

7. International Data Transfers

As we operate from India and serve global clients, data may be processed across jurisdictions, including the United States, in compliance with applicable data protection laws.

8. Your Rights

Clients may request access, correction, or deletion of their personal data by contacting us.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be reflected on our website.

10. Contact Information

CrossX Media
West Bengal, India
Website: crossxmedia.agency
Email: official@crossxmedia.agency